User Data Deletion

How to request deletion

Send an email to privacy@hookology.ai from the email address associated with your Hookology account. Include:

• The email address of the account to delete
• The workspace name (if you belong to more than one)
• Whether you want to delete just your user account, or the entire workspace and all its data

If you are a workspace owner, deleting the workspace also deletes all of its connected ad-platform data, creatives, performance metrics, AI-generated insights, and any uploaded files.

What gets deleted

• Your profile (name, email, avatar, password hash)
• Your workspace memberships and roles
• Workspace data you own, including: connected ad accounts and their cached metrics, creatives and tagged metadata, AI insights and recommendations, client profiles, briefs, brand resources, growth plans, and feedback you have submitted
• OAuth tokens for any connected platforms (Meta, Google, TikTok, Shopify, etc.) — these tokens are also revoked at the source where the provider's API allows
• Files you have uploaded to private storage buckets (creatives, brand resources, client documents, screenshots)

What may be retained

We may retain a limited amount of information after deletion where required by law or for legitimate business purposes, including:

• Invoices and tax records (typically up to 7 years), as required by tax authorities
• Security and audit logs needed to detect fraud and abuse
• Aggregated, de-identified statistics that cannot be linked back to you (for example, anonymous platform benchmarks)

Timeframe

We action verified deletion requests within 30 days. Backups are rotated on a rolling basis and any residual copies of your data are removed within 90 days of the original deletion.

Verifying your request

To protect your account, we only action deletion requests sent from the email address on file, or from inside the account itself. If we cannot verify ownership we may ask for additional information before proceeding.

Third-party platforms

Deleting your Hookology data does not delete the original data inside the third-party platforms you connected (Meta, Google, TikTok, Shopify, etc.). To delete data from those services, follow their own data-deletion processes. Hookology will revoke the access tokens we hold so we can no longer read from those accounts.

Self-service alternative

If you would prefer not to delete everything, you can also:

• Disconnect individual ad or commerce platforms from the Data page in-app
• Leave a workspace without deleting your account
• Export your data on request before deletion

Contact

Data deletion and privacy enquiries: privacy@hookology.ai.