Business context
Knowledge base
A Knowledge base of rules you or Hooky add, applied in Decisions, Hook AI and Hook Guard. Keep useful business context alongside the recommendations it informs.
Open Knowledge baseSaved rules
Example dataDo not promote products that are out of stock.
Added by your team
The sales dip was caused by a temporary stock shortage.
From an answered question
Context where it matters
Decisions
Saved rules inform decision context and remembered feedback.
Hook AI
Hooky reads taught rules alongside the context for your question.
Hook Guard
Active rules help interpret issues for the selected client.
Knowledge base questions
What belongs in the Knowledge base?
Rules and context you teach Hooky, such as a business constraint or an explanation for unusual performance. It is not a unified nightly rebuild of your connected accounts.
Where are the rules applied?
Decisions, Hook AI and Hook Guard read saved rules for their context. This does not mean every feature reads every rule or that a rule guarantees a particular recommendation.
How does an answer become a rule?
When an answer contains useful context to retain, Hooky saves a learned rule with a link to the answered question. If that save fails, the question stays open and you see an error.
What happens if I add the same rule again?
Before a new rule is inserted, the save checks active rules in the same workspace and client. Matching statements reuse the existing rule, ignoring case, extra spaces and trailing punctuation. Existing duplicates are not cleaned up.
Is the Knowledge base rebuilt at night?
No nightly Knowledge base rebuild is promised. Rules are added through the existing teaching and learning paths; this page does not change any refresh schedule.